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Private photo handlingUsed only for your Momentya order
Money-back guaranteeLove it or customize
Editor-animated with careCreative attention for the best result.
A Momentya they'll never forget

Custom Character Request

Custom character requests are confirmed directly with the Momentya team so the details stay safe, family-friendly, and within the service guidelines.

Custom requests

Contact us to confirm a safe custom character request

Freeform character instructions are temporarily hidden while we prepare for payment review. Our team will confirm the safe family-friendly details and the right next step directly with you.

  • Private family keepsake use only
  • Only photos and details you have permission to use
  • No public figures, protected characters, or third-party brands
  • Support will guide the next safe step for your custom request
Email supportBrowse standard themes

Need help with a custom request? Email support@momentya.com and we will confirm safe family-friendly details before opening the order.

How it works
Choose ThemePick the story style.
Upload PhotoAdd one clear photo.
Add DetailsName, occasion, and message.
Receive VideoA digital keepsake arrives.
Made for joyful family reactions

Personalized storytelling built around your child.

For custom requests, the Momentya team confirms safe family-friendly details directly before opening the next order step.

Helpful answers

Questions before you personalize?

How long does delivery take?

Most orders are delivered within 24–48 business hours after payment and all required details are complete.

How is the video personalized?

We use the chosen theme, uploaded photo, child name, occasion, and message to shape the story.

Is my child's photo safe?

Your child’s photo is used only to create their Momentya video. It is handled privately and is automatically deleted after the order is completed.

Can I preview before ordering?

You can review your form details before checkout so the request is accurate before it is placed.

What is your refund policy?

If something is wrong because of a Momentya mistake, contact support and we will help with a correction.

Ready when you are

Make their big moment unforgettable

Personalize the details, add their photo, and turn this theme into a video gift made for your family.

Personalize Your Child Video
Money-back supportSecure checkoutDigital delivery
Custom Character Request | Momentya